Customer service
Milesman’s corporate commitment is to fully satisfy its clients.
Client satisfaction includes:
- Quality equipment, in terms of both solid technological build, and pledged results.
- After-sales service, supporting immediate solutions to breakdowns.
- Practical and theoretical training on how to use your equipment.
- Marketing tools aimed at supporting clients to increase their business.
- Access to all subjects relating to lasers: applicable regulations, safety, articles and press releases, clinical
- studies, events and trade shows.
Click on the following links to find out more about:
- Equipment warrantees
- Extended coverage
- Immediate access to/delivery of replacement laser equipment in breakdown situations.
- Online technical support
- Milesman training and marketing tools
GUARANTEE
Milesman offers a 1-year guarantee.* During this period, our equipment is totally covered in the event of a breakdown or flaw.
Clients may also access our direct customer service phone line, and speak with engineers and qualified technicians who will assist them in finding solutions to any problem that might arise.
In some countries, clients receive replacement equipment during their coverage, in the event of a problem. This allows our clients to follow their usual work pace and continue offering their best service to their patients.
*Please consult Milesman Premium’s warrantee policy.
COVERAGE EXTENSION
Although our equipment is extremely stable, prolonged use and/or motion can sometimes provoke disturbances or breakdowns. We recommend that you subscribe to our extended coverage, which solves and covers this type of incident.
We also recommend that you consider maintenance costs before you purchase any laser equipment.
Milesman offers extended coverage contracts,* when original warrantees have expired. Our maintenance contract is among the most inexpensive ones on the laser market, considering all the innovating technological characteristics our equipment offers.
*Please consult Milesman Premium’s warrantee policy.
IMMEDIATE ACCESS TO/DELIVERY OF REPLACEMENT EQUIPMENT
In keeping with our company philosophy of satisfying all of our clients’ needs, we offer a unique and complete after-sales service, which covers any equipment incident that might occur, applicable in certain Milesman distribution networks only*.
- Phone troubleshooting service, giving you immediate access to a technician.
- If the problem cannot be solved by an engineer or a technician over the phone, your equipment is packed in a special protective wrapping and immediately shipped to one of our central plants.
- Immediate access to replacement equipment: Clients receive replacement equipment while their device is being serviced. This allows our clients to follow their usual work pace and continue offering their best service to their patients.
- Repaired devices are quickly shipped back to clients, with a detailed report of rendered technical services.
This is a UNIQUE service, allowing for shorter waiting times in the event of breakdowns, with no changes to user activity.
The most innovative technological solutions
Immediate maintenance is only available in certain countries. Please consult us for more information.
TRAINING AND MARKETING TOOLS
This mini-site, exclusively reserved to our clients, is only accessible to users who have received a user name and a password. It allows you to consult or download training tools, and complete, detailed scientific information on diode laser hair removal. The mini-site also gives you access to useful information on using and handling Milesman Premium laser hair removal devices, a bibliography, illustrated research, articles from the press, notifications, our laser advertisement, ideas for marketing campaigns, etc. In short, all the accessories and marketing tools laser operators need to get the most from their Milesman equipment, and for the entire satisfaction of patients.
